Monday, November 2, 2009

AT&T Universal Card*

"To Whom It May Concern [in Customer 'Service']

Because my AT&T card doesn't usually see much activity I have not been reading my monthly statements in full. Today, however, I noticed that my APR has been 18.99 % for several months! A customer service rep, Deneal/Danielle, said tonight that there was nothing she could do to lower that, that it had been included in a recent Change of Terms (which I did not read, either), and would in fact be going up to 22%.

I explained to her that unless my APR could be lowered I would be closing this account. She did not seem to have a problem with that.

Is this really the case? I have been a good customer, using credit wisely, for years, and am given the rate of a delinquent.

Have you noticed the state of the country, economically? Has it not made the slightest impression on you?

If it is indeed true that my APR cannot be lowered significantly, then I will close this account, a very serious step, for me. Frankly, you do not deserve my business or support.

Please let me know.


Marie Viljoen"


I have been reading message boards and blogs about this, and it seems widespread. And customers are bailing. I am pretty shocked, given the context of this CREDIT CRISIS.

The response:

"Customer Service Wrote:

We received and have processed your request to reject the change in terms for your account. You may continue to use your account under the existing terms until your card expires, at which time the account will be closed.

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Thank you for using our website."

That's it. And misses the point . I REJECT the existing terms. Crooks.

So what do I do with my real money which resides partly in Citibank?

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