Tuesday, February 19, 2013

Union Market chicken follow up

My January 31st post on the post-dated chicken at Union Market on Court Street received this response from Union Market yesterday:

"It’s never easy for a retailer to hear of a customer experience such as yours, much less read about it on the web. We can promise you that it’s contrary to all Union Market policy to deliberately mislead a customer, or even to fake information if you don’t know the answer to a question. Beyond that, it’s a clear violation of the law to willfully mislabel fresh product on the stand, and in the Internet era it’s suicidal to intentionally embark on such a practice.

"The Murray’s Chicken that you found on the stand at Court Street had been labeled by a relatively new employee, who used the wrong scale labels (they were labeled as Smart Chicken) and then placed the labels incorrectly, and inappropriately, on the packages, as you’ve described. We regard this less as the employee’s fault and more a failure of management to properly explain the task at hand, and to follow-up on how the job was done. The staffer has been shown the right way, and the department head has been spoken to, and the butcher on duty has been reprimanded for his attitude and actions. We apologize for the poor treatment you received.

"Our store manager’s response to you, about how this was an “accident,” may have been impulsive, but it was not disingenuous, for the reasons stated above: misrepresentation of product in any way is the polar opposite of Union Market’s policies and practices.

"We will contact you directly so that we can speak personally about this, if you’d like, in hopes of answering any further questions and addressing any other concerns or observations that you have.

"Again, our regrets that this happened, and our thanks for bringing it to our attention."


Related Posts Plugin for WordPress, Blogger...