When TELKOM permits it I will actually post again. They are our phone company and DSL reaches us through their lines. Sometimes.
We have been without consistent Internet since Monday evening and no one at that company can/will tell us when a technician will be out to fix it, now that we have exhausted our options with MWeb, our Internet provider. With stories to file for AOL, amongst others, I have been chewing my nails to the quick. Well, nearly. It's more like a real pain in the real neck.
How widespread is this? SAfricans? For someone considering a move here and possibly dependent on an online life, and sources of income beyond South African borders, Can one live here and send things on time, every time, or is this corner at No. 9 in some kind of Bermuda Triangle of TELKOM?
From Wikipedia: "Being unable to establish international VPN connections on the standard package has a detrimental effect on international freelancers who must pay for the much more expensive 'unshaped' service."
The phone number in the phone book for TELKOM, 10212 - to report faults, does not function. You just get beeeep, beeeep, beeep. Then, while you are on hold, having latched onto another number, you are told about the penalty fee you will pay if they are called out unnecessarily. Then they tell you that if they are not your service provider they cannot help you and you must hang up. This is after you have been on the phone with your service provider for half an hour running the usual checks. Then they repeat the non functioning phone number to call. Then they tell you to log your complaint online. As if I could. Then they put you in a queue for ten minutes and at four minutes they disconnect you. Then you start over again.
And that is the short version.